Return and refund policy
Return & Refund Policy
At Furnish Green, customer satisfaction is at the center of everything we do.
We want you to feel confident when choosing products for your home. If your purchase does not meet your expectations, this Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Period & Requirements
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ The item should include original packaging and accessories
✔ The product must not show signs of damage, misuse, or alteration
✔ Proof of purchase or order information is required
Returns that do not meet these requirements may not be approved.
2. Requesting a Return
Before sending any item back, please contact our customer support team:
Email:
service@welltrimlab.com
Please provide:
- Order number
- Reason for return
- Photos or additional details if applicable
After reviewing your request, our team will provide return instructions if your return is approved.
Please do not ship items back without prior authorization. Unauthorized returns may not be accepted or processed.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order shortly after delivery.
If your product arrives:
- Damaged during shipping
- Defective
- Different from the item ordered
Please contact us as soon as possible with your order details and supporting photos.
Our team will review the situation and work with you to find the best solution.
4. Items Not Eligible for Return
Some products may not be eligible for return due to safety, hygiene, or product-specific considerations.
Non-returnable items may include:
- Personalized or customized products
- Items damaged due to improper use
- Products without original packaging
- Gift cards
- Clearance or final sale items
Shipping fees paid during the original purchase are generally non-refundable.
If you are uncertain whether your order qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you received the wrong item or need a replacement, please contact our support team first.
Depending on product availability, we may assist with an exchange or replacement solution.
In some cases, returning the original product and placing a new order may be the fastest way to receive your preferred item.
6. International Return Requests
For customers outside the United States, return conditions may vary depending on location and shipping regulations.
Customers are responsible for ensuring returned items meet the requirements listed in this policy.
Additional customs procedures or shipping costs may apply for international returns.
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If your refund is approved:
✔ The refund will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us for assistance.
8. Return Shipping Information
Please contact Furnish Green before sending any return package.
Our team will provide the appropriate return instructions based on your order situation.
Company Information
Furnish Green
Address:
132 1/2 W 24th St
New York, NY 10011
United States
Email:
service@welltrimlab.com
Phone:
+1 (917) 583-9051
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Furnish Green.
We appreciate your trust and are committed to making your shopping experience simple, transparent, and enjoyable.
Your satisfaction is always important to us.