Shipping policy

Shipping Policy

At Furnish Green, we believe bringing comfort into your home should be a simple and enjoyable experience.

This Shipping Policy provides details about how your order is prepared, shipped, tracked, and delivered to your doorstep.

We carefully manage every order to ensure your products arrive safely and efficiently.

Our Delivery Commitment

Furnish Green creates practical home essentials designed to make everyday living more comfortable, organized, and convenient.

To provide customers with accessible pricing and a wider selection of home solutions, some orders may be fulfilled through trusted production and logistics partners.

This fulfillment model allows us to:

✔ Offer thoughtfully designed home products at competitive prices

✔ Maintain efficient inventory management

✔ Reduce unnecessary storage and operational waste

We appreciate your understanding as we work to provide a smoother and more responsible shopping experience.

1. Order Processing & Shipping Fees

Every Furnish Green order goes through careful preparation before shipment.

Processing Time

Orders are typically processed within:

2–5 business days

During promotional events, holidays, or high-volume periods, processing may require additional time.

Our team uses this time to verify order details, inspect products, and prepare your package for safe delivery.

Shipping Fee

Shipping fees are calculated based on your order destination and available shipping methods at checkout.

Free shipping promotions may be available during selected campaigns.

Any applicable shipping costs will be clearly displayed before completing your purchase.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping method, and carrier conditions.

Estimated delivery windows:

Region Estimated Delivery Time
United States 7 – 15 Business Days
Canada / UK / Australia 10 – 18 Business Days
Other International Locations 15 – 25 Business Days

Please note that delivery estimates are approximate and may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

  • Tracking details may take 24–72 hours to update after shipment
  • Some packages may show limited tracking information during transit
  • Shipping progress updates depend on the carrier system

If you have not received tracking updates after several business days, please contact our support team for assistance.

4. International Orders, Duties & Taxes

For international shipments, additional customs procedures may apply depending on your country.

Customers are responsible for any:

  • Import duties
  • Customs charges
  • Local taxes or fees

Furnish Green is not responsible for delays caused by customs inspections or regulations outside our control.

Shipping requirements and import policies vary by location, so we recommend checking your local regulations when ordering internationally.

5. Address Changes & Order Cancellation

We understand that changes may happen after placing an order.

If you need to update your shipping information or request cancellation, please contact us as soon as possible.

Please email:

service@welltrimlab.com

within 12 hours of order placement.

Once your order has entered fulfillment or shipment processing, we may not be able to make changes or cancel the order.

6. Damaged, Missing, or Lost Packages

Your satisfaction is our priority.

Damaged Items

If your package arrives damaged:

Please contact us within 72 hours of delivery and provide:

  • Your order number
  • Photos of the damaged product and packaging

Our team will review your request and provide an appropriate solution.

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact us.

After verification with the shipping carrier, we will assist you with the next steps, including replacement options when applicable.

7. Customer Support

If you have any questions regarding your shipment, our customer support team is here to help.

Furnish Green

Address:
132 1/2 W 24th St
New York, NY 10011
United States

Email:
service@welltrimlab.com

Phone:
+1 (917) 583-9051

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing Furnish Green.

We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable from checkout to delivery.